ShopSphere is committed to providing quality outdoor and travel gear to adventurers worldwide. We understand that sometimes returns and refunds are necessary. Our Return and Refund Policy is designed to ensure a smooth process for all customers.
Return Eligibility To be eligible for a return, items must be unused, in the original packaging, and returned within 30 days of delivery. We do not accept returns on items marked as final sale.
How to Request a Return To initiate a return, please email us at
[email protected] with your order number and reason for return. Our team will guide you through the process.
Return Shipping Customers are responsible for return shipping costs unless otherwise agreed. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Refunds Once your return is received and inspected, we will send you an email notification. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.
Non-Returnable Items The following items cannot be returned:
- Gift cards
- Personalized items
- Health and hygiene products
Exchanges If you need to exchange an item, please follow the return procedure and place a new order for the replacement item.
Faulty or Incorrect Items If you receive a faulty or incorrect item, please contact us immediately at
[email protected]. We will cover the cost of return shipping and send you the correct item at no additional charge.
Customer Service For any questions or concerns, please contact us via email at
[email protected]. Our dedicated support team is here to assist you and ensure a positive shopping experience with ShopSphere.